Returns


Returns

We hope you love and enjoy your MORÉ NOIR purchase but if you, for some reason, wish to return it, we are pleased to offer a refund or an exchange with the cost of returning the item billed to the customer in either case. 

Europe, incl. UK, Norway and Switzerland: $18
USA & Canada: $18
Australia: $20
Japan & China: $18
UAE: $18

A return form and pre-paid return papers come enclosed with each order. We kindly ask that you fill out the form, ensuring all sections are completed, and proceed with booking your collection with DHL Express within 7 days from receiving your order.  You can do this online, by calling your local DHL service provider or, alternatively, dropping the parcel off at the nearest DHL service point, as outlined in further detail below. We would then take up to 7 business days after receiving to process your exchange or refund. 

Online
Please (1) visit your local DHL website, (2) navigate through to DHL Express, (3) select the 'schedule pick up' option located under 'shipping' and (4) proceed to enter your 10-digit waybill number located under the barcode of your printed waybill. Please make sure to review your details and select a convenient day and time for DHL Express to collect your parcel. Have your return papers ready to hand over to the courier together with the item(s) you are returning.  

Phone
Simply call your local DHL Express by visiting dhl.com to find the telephone number of your nearest DHL branch and make sure to have your 10-digit waybill number located under the barcode of your printed waybill readily available. 

Drop Off
If you prefer, you can take your return to your nearest DHL Express service point instead. 

 

When returning from outside the EU, please make sure to sign the return proforma invoice(s) enclosed with your order and leave the package open so the contents can be checked. 

Exchanges

Re-sending exchanged items to the customer is complimentary for all orders at full price. Only the cost of returning the item back to MORÉ NOIR will be billed to the customer and invoiced separately via email.

Subject to stock availability, we will exchange eligible items that are returned to us within 14 days of receiving the returned item(s). The new item will be shipped to you within a week of receiving and checking the returned item. Where we are unable to provide an exchange, we are happy to offer a store credit, or proceed with a refund instead. 

Please note that sales of discounted items and items purchased using a discount code as part of a sale promotion are subject to exchange only. Both the cost of returning and re-sending the item will be billed to the customer and invoiced separately via email. 

Refunds

The cost of return shipping will be deducted from your refund. Please note that by using the return waybill enclosed with your purchase you consent to the deduction of the return shipping cost from your refund. 

Refunds will then be credited to the original payment method used for purchase within 7-14 business days depending on your financial institution. 

Please note that sales of discounted items and items purchased using a discount code as part of a sale promotion are final and subject to exchange only. No refund will be offered against these. 

IMPORTANT NOTICE

Please note all merchandise returned must be received in its original condition, unworn, unwashed, with tags intact and as originally packaged. We reserve the right to deny refunds or exchanges if the merchandise returned does not meet the above requirements