We hope you love and enjoy your MORÉ NOIR purchase but if you, for some reason, wish to return it, you could do so at no cost for either a refund or an exchange.
A pre-paid return label comes enclosed with each order. We kindly ask that you contact your local DHL to schedule pick up and hand it over to the courier together with the item(s) you are returning. Please note this should be done within 7 days from receiving your order. We would then take up to 7 business days after receiving to process your exchange or refund.
All merchandise returned must be received in its original condition, unworn, unwashed, with tags intact and as originally packaged. Please note we reserve the right to deny refunds or exchanges if the merchandise returned does not meet the above requirements.
Subject to stock availability, we will exchange eligible items that are returned to us within 14 days of receiving the returned item(s). The new item will be shipped to you within a week of receiving and checking the returned item. Where we are unable to provide an exchange, we are happy to offer a store credit, or proceed with a refund instead.
Refunds will then be credited to the original payment method used for purchase within 7-14 business days depending on your financial institution.
Please note that all sales of discounted items are final, hence the conditions set out above will not apply. No refund, exchange or store credit will be offered against these.